Boxes/Totes - Be sure to tape shut the tops and bottoms of all boxes with clear packing tape (other types of tape do not adhere well to cardboard). Please, do not leave the tops of boxes or totes open or overfill them as this makes it difficult and/or unsafe to move. Having closed and well taped boxes will make it easier for the movers to load and will speed up the moving process. Also, if possible, try to use uniform sized boxes. This makes loading and stacking boxes easier and saves space on the truck. Write "FRAGILE" as needed on boxes. If you would like us to place the boxes in specific areas when we are unloading, be sure to write on them the room in which you would like us to place them. A general rule of thumb, the heavier the item, the smaller the box (ex. Books and canned goods = small boxes, lamps and pillows = large boxes). This makes lifting safer and will help speed up the move.
**Any boxes/totes that are falling apart or spilling over the top may not be able to be moved. These can lead to items falling out, causing messes, damage, and/or injury**
**Please inform us if you have more boxes/totes than originally quoted as it will add time to the move and may require additional movers**
$$ Time Saving Tip $$: Some customers prefer us to place all boxes in a common area (front room, garage, etc.) to displace themselves after we are finished with your move.
Parking - Shorter walks to and from our truck equals less time it takes to move. Try to save a good parking space for our truck. Tell your neighbors you are moving. Use your vehicle(s) as a parking space and you can move it when we arrive. Be aware that our truck is tall (13’6”) and sometimes low hanging tree branches and power lines can interfere with our positioning of the truck. Also, be sure to tell us if your driveway is less than 3 months old as the moving truck is heavy and could cause damage to it.
$$ Time Saving Tip $$: You can have the city block off a section of the road for us to park on move day. This will save time trying to find a parking spot on congested streets.
Oversized or Heavy Items - Inform us if there are any oversized, unique, and/or heavy items that we will need to move. This includes, but is not limited to, safes, pianos, marble-topped furniture, 7-foot or taller pieces of furniture, tool chests, pinball machines, or stand-up arcades. These items may need additional tools and/or manpower and we want to come prepared. All file cabinets, except 2-drawer, non-fireproof verticals, must be completely empty. Baby grand pianos, spinet pianos, upright pianos, and safes (not in excess of 600lbs) can be moved but have an additional $75.00 charge per item. BEK Moving will not move grand pianos, hot tubs, or anything exceeding 600lbs. There are other companies that specialize in moving these items. Some access points may prove to be unsafe for us to move oversized or heavy items. If our movers feel unsafe, we will not be able to move those items to your desired location in your home or business.
Structurally Unsafe Items – Some furniture is not meant/designed to be moved once it is assembled. IKEA and particle board furniture are good examples. We can disassemble and move these items. However, we will not be held responsible for any damages to these items or if the items cannot be reassembled whether foreseeable or not.
Hazardous or Unsafe Items or Surroundings - We are under DOT regulation and cannot move any explosives, extremely flammable materials, full gas cans or propane tanks, loaded weapons, or any illegal possessions. Also, we WILL NOT perform any moving if the surroundings are hazardous or unsanitary to be in. Please, make sure your pets are cleaned up after and the house is clean and safe for our movers to work in. Our movers safety and health is our 1st concern. We thank you for understanding.
Access - Our movers need clear access to and throughout the work area. Please have the areas where we will be working clean, all walkways free of obstructions, stairs cleared off, and, if needed, pictures and mirrors off of the walls if any furniture or items will be carried directly through those areas. Please inform us of long walks or multiple staircases. This can add time and may require additional movers to complete your move.
Extremely Valuable, Breakable, Fragile Items - Point out to us if there are any items that need special care. We will make sure to take any extra precautions to safely move these items. Sometimes, it is best for you to transport these items if they can fit in your personal vehicle. If you need assistance, we will be more than happy to load these items in your personal vehicle if we see it safe to do so. This will keep them isolated from any other items and can give you peace of mind. There will be items that will only fit in our moving truck, so we will put them in the safest place possible during transport.
Furniture Contents - Please empty the contents inside of your furniture. Loose shelves inside bookcases and china cabinets, along with any removable pegs that hold up the shelves, should also be removed. You may keep the drawers inside your chests, dressers, and nightstands. However, ALL clothes and items must be removed from the drawers. Leaving items and clothes in the furniture adds weight. Many pieces of furniture are not constructed to be moved with the extra weight which could damage the drawer and/or furniture while it is being transported in our hands or the moving truck.
Televisions and Electronics - We prefer you to unplug and disconnect your televisions and electronics if you can. In doing so, you will be familiar with reconnecting them as we will not due to liability reasons. However, we understand that some electronic connections are unable to be disconnected without moving furniture to reach them. In those instances, we can assist you with that on move day. Have an empty box ready for those last minute items to be packed. We will remove your mounted flat screen televisions and mounts if they are reachable from the ground. We WILL NOT remount any mounts or televisions. Your flat screen televisions are best transported in their original packaging. If you do not have the original packaging, we will protect it to the best of our ability but will not be liable for the cosmetic or internal condition once moved.
Appliances - Unplug refrigerators and freezers at least 24 hours in advance to defrost. Wait at least one hour to plug them in after they have been moved to let the fluids settle in the motor to prevent any damage. We can disconnect and reconnect your appliance water lines for you as well. However, we can not be liable for any damage to leaky or faulty hoses or connections. Most electric dryers are run on a 220-volt outlet. This outlet is either a 3-prong or 4-prong outlet. Make sure your new home has an outlet that matches the plug on your dryer. If it doesn't, the cord will have to be switched out to correctly match.
**We do not disconnect or reconnect gas appliances as we are not trained or licensed to do so**
**Please have your washing machine empty of water and clothes prior to our arrival**
Inclement Weather - The only weather we typically do not move in is heavy snow and ice. Be prepared if it happens to be a wet day outside. Protect floors with low-profile mats or cardboard. Place mats outside your door for us to wipe our feet. And don’t worry, we will take more precautions in order to protect your items from any precipitation. We offer carpet shield for purchase that we can bring on move day per your request.
Disassembly and Reassembly - We are equipped with a basic toolbox to disassemble and reassemble your furniture. In rare instances, some furniture requires special tools to remove bolts and other hardware.
$$ Time Saving Tip $$: Any disassembly and reassembly you can perform yourself will speed up your move.
Down time – The movers may take breaks while performing your move. If they do, you will not be charged for any down time. Per your request or to reasons out of our control due to, but not limited to, closing issues, inaccessible locations, weather conditions, etc., you will still be charged the hourly rate while the movers are waiting.
Gratuity – Many customers ask if we accept tips. Yes! But, only if you feel we deserve it.